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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09596119710164641. When citing the article, please cite: Joel D. Wisner, William J. Corney, (1997), “An empirical study of customer comment card quality and design characteristics”, International Journal of Contemporary Hospitality Management, Vol. 9 Iss 3 pp. 110 - 115.

Customer feedback capabilities and mechanisms were identified and evaluated in30 bank and credit union sites in Las Vegas, Nevada, USA. Additionally, 82 US Internet bank sites were identified and evaluated withrespect to their customer feedback capabilities. Comparisons were made between the brick/mortar and Internet banks and their respective feedback mechanisms. While this study identified a number of value‐enhancing customer feedback characteristics employed in banks, many of these financial institutions were found to be lacking even the most basic methods of feedback collection. Suggestions for improvement and areas for future research were included in the study.

The use of comment cards is a very popular method for obtaining customer feedback in the hospitality industry. An investigation was made regarding the current status of comment card usage in hotel‐restaurants offering high quality, Sunday champagne buffets, in Las Vegas, Nevada, USA. Cards were assessed with regard to frequency and mode of availability, information content, service quality, card design, and management follow‐up. Although 81 per cent of the buffets made use of comment cards, problems were found with accessibility, comprehensiveness of information, questionnaire design principles and frequency of call‐backs.

In this study, we critically examine how students enrolled in a combined engineering and teacher education program given at the KTH Royal Institute of Technology, Sweden, understand the concept of sustainable development (SD) and the professional responsibilities of engineers versus teachers in contributing to this goal. A questionnaire was used to collect and analyze data based on five research questions: (1) How do students conceptualize the notion of SD? (2) What aspects of SD are students interested in? (3) Are there any gender differences in what aspects of SD students are interested in? (4) How do students perceive the roles and responsibilities of engineers versus teachers in contributing to SD? and (5) How confident are students in their abilities to address SD issues vocationally? The data indicated a conventional view of SD among the students; a clear interest in sustainability issues, especially for ecologically linked questions; a tendency to ascribe significant but differentiated responsibilities to engineers/teachers; and a low degree of confidence in their own ability to adequately address SD issues vocationally. The data also indicated differences between male and female students when looking at interest in different aspects of SD. Overall, female students were found to be slightly more interested in SD than the male students. This gender difference is larger in relation to social aspects than ecological or economic aspects. It is suggested that future sustainable development education needs a shift of focus from what separates female and male students to what unites them. The observed “confidence gap” that exists between stated degree of interest in, and perceived importance of, sustainability issues, suggests the potential for significant improvement of the design of the Master of Science in Engineering and in Education program (CL-program).

As a result of the changes caused by the preparation of foods gradually passing out of the home into the hands of manufacturers, there has arisen an absolute need for a complete supervision of the public food supplies. A supervision which shall place some limit upon the substitution of cheaper and inferior methods and dangerous materials in place of the standard formerly used in our homes.

The brief announcement that the Government had accepted that there should be regulations on open date marking of food, to come into effect in 1975, will come as no surprise. It is a timely reminder of what public pressure can achieve these days; how sustained advocacy and publicity by interested sectors of society—magistrates, local authorities, public health workers, consumer groups—can secure legislative changes which, in this case, run counter to trade opinions and the recommendation originally made by the Food Standards Committee that such a proposal was not practical and the existing law was an adequate protection. This was stated in the FSC Report on Food Labelling of 1964, although there was no indication of the evidence reviewed or that the subject had been considered very deeply; it was, after all, only a small fraction of the problem of food labelling control. It was also stated in this Report that in certain cases, date‐stamping of food could give to purchasers a false sense of security, “not justified by the conditions under which the food has been kept since manufacture”.

The purpose of this paper is to identify the status of digitization of manuscripts in India and to give suggestions to transcribe these manuscripts easily, effortlessly and expeditiously.

The study is based on the analytical study of the literature available on global efforts in respect of documentation, preservation, conservation and digitization of manuscripts with special emphasis on the efforts of “namami” (acronym for National Manuscript Mission) for Indian manuscripts.

Meticulous analysis of literature and case studies give an overview of the diverse practices of public participation/crowd collaboration to transcribe and tagging of the rare and old historical documents around the globe. However, Indian libraries are far behind in adopting such practices.

India has a very rich cultural, educational and research heritage preserved in the form of manuscripts. These thousands of manuscripts are significant source of knowledge base for many researchers, however, despite their heritage value, these remain inaccessible to the researchers because of their being scattered and unpublished form. Moreover, even the digitized manuscripts remain difficult to use by the researchers because of immense linguistic diversity and scripts. Documentation and digitization of these manuscripts will not only preserve the invaluable heritage of India but also will enable their easy and vast access by the researchers globally. With the rapid growth in digital information and web-based technology, galleries, libraries, archives and museums (GLAM) around the world encourage and engage public participation in various digitization projects to enrich and enhance their digital collections and place them on the web. However, Indian GLAM still refrains to accept and adopt such practices. Thus this paper will encourage and motivate the Indian GLAM to expedite their digitization and uploading them on web for tagging and transcribing.

This is an original paper and has great implementation value. During the study enormous literature was available on digitization of Indian manuscripts. However, not even a single study could be found on tagging and transcription of these manuscripts, specifically crowd contribution in this area. Hence, the paper, by presenting the evidences of crowd participation for the tagging and transcription of manuscripts globally, proposes the Indian GLAM to exploit the benefits of this practice for Indian manuscripts also in order to expedite the tagging process to enhance their usage.